Returns & Exchanges
Eligible requests must be made within 7 days of delivery.
- Timeframe: Contact us within 7 days of delivery.
- Condition: Items must meet our return or exchange requirements.
- Approval: Please wait for authorization before sending anything back.
- Wrong item received.
- Product arrived deteriorated.
- Order was not shipped within a reasonable timeframe.
- Sale, discounted, clearance, or final sale items.
- Opened, used, or unpackaged items.
- Hygiene, food, contact lens, underwear, socks, slippers, blind box, or gift card restrictions apply.
Contact us first before sending anything back.
- Submit your request before returning any item.
- Include your order number and issue details.
- Attach clear photos or videos when applicable.
- Wait for approval and return instructions.
Go to our Contact Us page and submit your request or contact via email: service@lamourlife.com.
Provide your order number, details of the issue, and clear photos or videos of the product.
Our team will review your request and respond with the next steps.
Approved refunds are processed within 3-5 business days.
Return Policy Details
Please review the full return and exchange policy before submitting a request.
1. Eligibility
We accept returns and exchanges within 7 days of delivery under the following conditions:
- You received the wrong item.
- Product deterioration or other exceptional circumstances.
- Your order was not shipped within a reasonable timeframe.
Please Note:
- Issues & Timeframe: If you encounter any issues with your received items, please contact our customer service within 7 days of signing for the package.
- Items Damaged in Transit: If your item arrives damaged due to shipping, this falls under the carrier's compensation process. Please refer to our Shipping Policy for detailed instructions on how to file a transit damage claim.
- Personal Reasons: For returns due to personal reasons, return shipping and handling fees will apply, and original shipping costs are non-refundable.
- All sale and discounted products are FINAL SALE.
2. How to Request a Return or Refund
To start a return or refund request:
- Go to our Contact Us page and submit your request or contact via email: service@lamourlife.com.
- Provide your order number, details of the issue, and clear photos or videos of the product.
- Our team will review your request and respond with the next steps.
Important: Please do not send items back without prior authorization. If your return is approved, you will receive specific instructions and, if applicable, a return shipping label.
3. Refund Processing
- Refunds are processed within 3-5 business days after your request is approved or upon our receipt and inspection of the returned item.
- It may take 5-10 business days for the refunded amount to appear in your original payment method, depending on your bank.
4. Return Conditions
- Items must be unused, unopened, and in their original packaging, unless the item was received already deteriorated.
- Returns must be sent using our provided shipping method or an approved trackable carrier.
- Original order information, such as the packing slip or order confirmation, must be included in the return package.
5. Non-Returnable Items
For hygiene, safety, and operational reasons, the following items are final sale and cannot be returned:
- Opened skincare, makeup, and skincare devices.
- Snacks and food items, unless deteriorated upon arrival.
- Decorative contact lenses, unless defective.
- Underwear, socks, slippers, and blind boxes.
- Gift cards and final clearance/sale items.
6. Need Help?
If you have any questions, please contact us at service@lamourlife.com or through our Contact Us page.